Returns Policy – DREAM JEWELS
At DREAM JEWELS, your satisfaction is our top priority. If you're not completely happy with your purchase, we're here to help.
Returns Eligibility
-
Items must be returned within 14 days of delivery.
-
Products must be unused, in their original packaging, and in resalable condition.
-
For hygiene reasons, pierced earrings cannot be returned or exchanged unless faulty.
How to Return
-
Email us at ddreamjewelss@gmail.com with your order number and reason for return.
-
Once approved, you'll receive return instructions.
-
Ship the item back using a trackable method. Return shipping costs are the buyer’s responsibility unless the item is faulty or incorrect.
Refunds
-
Once we receive and inspect the item, we will issue a refund to your original payment method.
-
Please allow 14 business days for the refund to appear in your account.